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Lessons Learned from Early Adopters of RPA

October 31st, 2019|Comments Off on Lessons Learned from Early Adopters of RPA

More than 30 Federal agencies are either exploring RPA software tools or have one in production supporting the delivery of their services. Most of these early adopters discovered that automating a broken process will not significantly improve operational efficiency or customer service. They concluded that real value comes from a marriage between process streamlining and RPA technology. Process streamlining does not need to be a drawn-out, complex procedure. Processes are composed of multiple tasks that [...]

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